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FAQs

Posting date: 25-08-2015 - View: 1190

 

1. How can I get more information?

You can tell us more about your requirement. We can provide you with comprehensive, useful and most update information by fax or email. Our friendly and professional staffs have in depth local knowledge and experience of the trips we offer and can provide helpful advice and practical travel tips. They are pleased to help you or your travel agent selects your holiday. This is one reason why most our passengers join us through personal referrals or have had a great experience with us before.

Our website: http://welcomevietnamtours.vn/

2. How can I make a reservation?

Please click on 'book this tour' button on your chosen tour page. We will be back to you within 24 hours with confirmation of availability or payment mode. Please see at Payment & Refund for more details.

Moreover, you can click on “Customize your own tour” and order an itinerary for us. We will reply within 24-48 hours later.

3. How can I cancel a booked trip?

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be charged as follows:

* More than 60 days prior to trip departure. No charge, however 100$US deposit is non-refundable.

* 14 days before arrival: 10% charge

* 13-7 days before arrival: 60% charge

* Within 7 days before arrival: 100% charge.

4. How safe is my tour?

Above all, your well-being is of paramount importance on all our trips. Our local staff constantly reviews every aspect of your adventure and our expert guides are fully conversant with the demands of traveling in remote and isolated regions.

5. What about the travel insurance?

Travel insurance is compulsory for any participant. It is advised that all travelers should have travel insurance covered before your departure. This will be really helpful in case of medical emergency evacuation. It is with go safe. The travel insurance will cover against Hospital and Medical expenses, the cover relates to expenses as a consequence of accidents occurring to the bearer during the period of Insurance and/or unforeseen illnesses which arise during that period as well.

6. What is included in my trip?

Pending on specific trip our inclusions may vary from trip to trip, as an indication we include accommodation in clean, friendly located hotels with local character where possible on a double/ twin shared basis with daily breakfast; all transfers & transportation including boat ride, train journey if any; experienced English speaking guide; domestic flights where specified in the itinerary; food as stated in the trip; other specific arrangement for special interest tours.

For each trip you book, we have enclosed the Inclusion and Exclusion. Please take the notice and read it carefully before deciding yourself to make the reservation.

7. How about the children policy?

Usually, we also provide the information about our children policy in the price for tour package.

- Free of charge for children under 4 years sharing bed with parents.

- Surcharge 50% rate of adult for children (5-11 years) sharing bed with parents.

- Over 11 years is adult’s rate.

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Welcome Vietnam Tour        Welcome Vietnam Tours  -  Công ty Cổ phần Thương mại và Du lịch Chào Việt Nam

International Tour Operator Licence: 0736/2007/TCDL Business number: 0103014831
PATA Membership Number #7963
 

Head Office :    INDONESIA REP Office:
Suite 706, No.142 Le Duan Street, Dong Da District, Hanoi, Vietnam.    Ruko Grand Niaga Mas Blok C No 33 Batam Center Indonesia  
Cell phone: ( +84).98.6262.566   Telp: +62 778 408 7777

 

Email: info@welcomevietnamtours.com

Website:www.welcomevietnamtours.com - www.welcomevietnamtours.vnwelcomevietnamtour.com

Tel: (+84).243.516.00.88 / (+84).243.518.0088  / (+84).246.253.6022 

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